Privacy Policy mari44 – Protection Data Malaysian Users

1 Introduction

mari44 ("we", "Platform") value the privacy of every user who registers and uses our services. This Privacy Policy clearly explains how we handle your personal data from the moment you register through your active use of the platform.

As an online entertainment platform serving the Malaysian market, we are bound by the Personal Data Protection Act 2010 (PDPA) and all applicable regulations in Malaysia. We also adhere to international data security standards to ensure your information is in safe hands.

This document applies to all users of the mari44, including website visitors, registered members, VIP members, and anyone who interacts with our platform through any device or channel we provide.

2 Personal Data We Collect

We only collect personal data that is strictly necessary to provide you with quality services. The types of data we collect are as follows:

We do not collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless there is a specific legal requirement to do so.

3 How We Use Your Data

The personal data we collect is used solely for the purposes specified. mari44 will not use your data for any other purpose without obtaining your consent first:

• Identity verification and KYC – To verify you meet the minimum age requirement and prevent identity fraud.
• Account management – To create, maintain, and protect your user account.
• Transaction processing – To process deposits, withdrawals, and bonus payments securely and accurately.
• Customer support – To help you troubleshoot issues, answer enquiries, and handle complaints.
• Platform Security – To detect and prevent fraud, money laundering, and other illegal activities.
• Legal compliance – To fulfil obligations under Malaysian law and regulatory authority directives.
• Service improvement – To analyse usage patterns and improve the overall user experience.
• Marketing communications – To send promotions, bonus offers, and updates (with your consent only).

4 Legal Basis for Data Processing

mari44 processes your personal data on valid legal bases under the Malaysian Personal Data Protection Act 2010:

• Consent – For marketing communications and optional cookies, we rely on consent you provide voluntarily.
• Contract performance – Processing required to provide the services you have requested, including account management and financial transactions.
• Legal obligation – Data that must be processed to comply with Malaysian law, including anti-money laundering (AML) and KYC requirements.
• Legitimate interests – Processing required for legitimate business interests such as fraud detection, platform security, and service improvement.

5 Data Sharing & Disclosure

mari44 does not sell or trade your personal data. However, in certain limited situations, we may share your information with the following parties:

• Payment service providers – To process your deposits and withdrawals securely through trusted and integrated payment gateways.
• Game software providers – Minimum technical data required to ensure games run smoothly on our platform.
• Cloud service providers – Secure data storage on servers that comply with international security standards.
• Government authorities and law enforcement agencies – When required by Malaysian law or a valid court order.
• Regulatory authority – For compliance and audit purposes as required by the relevant authorities.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to the same or higher standards that we apply.

6 Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Active account data – Retained for as long as your account is active and in use on the platform.
• Financial transaction data – Retained for a minimum of 7 years in line with Malaysian financial and taxation legal requirements.
• KYC records – Retained for 5 years after account closure, in line with anti-money laundering requirements.
• Support communication records – Retained for 2 years for reference and dispute resolution purposes.
• Technical log data – Retained for 90 days for security and anomaly detection purposes.

When data is no longer needed, we will securely delete or anonymise it using industry-accepted methods.

7 Our Data Security

mari44 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• Data encryption in transit using the latest TLS 1.3 protocol.
• Data encryption at rest across all our servers.
• Role-based access control (RBAC) ensuring only authorised personnel can access sensitive data.
• 24/7 security monitoring by our dedicated cybersecurity team.
• Regular penetration testing conducted by independent third parties.
• Two-factor authentication (2FA) for internal administrative access to our systems.
• Regular data backups and a tested disaster recovery plan.

8 Cookies & Tracking Technologies

Platform mari44 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The types of cookies we use are:

• Essential Cookies – Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Performance Cookies – To collect information on how you use the platform to help us identify issues and improve functionality.
• Functional Cookies – To remember your preferences such as language, currency, and display settings for a more personalised experience.
• Analytics Cookies – To help us understand overall platform traffic and usage patterns, always in aggregated and anonymised form.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform. mari44.

9 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have rights that we are obligated to uphold. The following are your key rights as a user mari44:

To exercise any of the above rights, please contact our customer support team mari44. We will process your request within 30 working days from the date of receipt of a complete application.

10 Children's Privacy

Platform mari44 is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you are aware that someone under the age of 18 has registered an account on our platform, please notify us immediately.

11 Privacy Policy Amendments

mari44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.

We will notify you of any material changes via your registered email or a prominent notice on the website. mari44 before those changes take effect. The "Updated" date shown at the top of this document will always reflect the latest version.

Continued use of the platform mari44 after any amendment is published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

If you believe we have failed to address your concerns satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.